We know that when it comes to catering your event, you have options. That is why we work hard to ensure that every customer is provided with exceptional customer service and fresh quality food. If you want your meal to have a remarkable flavor that is sure to impress your guests, then YESSUH BBQ & MORE CATERING, LLC is the caterer for you.
Types of Catering Services
Pickup- Customer picks up their order from our facility.
Delivery- We bring your order to you in disposable pans and/or containers.
Limited Service- We bring your order to you in disposable pans and/or containers, and professionally place your order in the designated area. Chafing pans can be available for an additional fee.
Full Service- We bring your order to you, provide food station set up, a buffet-style serving of food, and food station clean up.
Food Truck- This service is currently only limited to the Jonesboro area. We will bring our food truck to you and serve your guest right from our truck. (Must meet a minimum guaranteed dollar amount.)
Private Chef- We can either prepare the food in our facility OR bring all ingredients necessary to prepare your meal on-site in your very own kitchen, and provide table-side service to you and your special guest(s).
*Travel fees will be applied to the total cost for all catering service types except Pickup.
Catering Service Policies
Events less than one (1) year away: A deposit of 50% of the quoted total cost is required to contract us and secure your date for any event that will take place within one (1) calendar year; 25% of this deposit is non-refundable.
Events more than one (1) year away: A non-refundable deposit of 25% of the quoted total cost is required to contract us and secure your date for any event that will take place more than one (1) calendar year away. A second deposit of 25% of the remaining total cost is required one (1) year from the event date to prevent the forfeiture of your date.
The remaining balance of the quoted total cost will be due no later than 30 days prior to the event. Any additional added costs due to marketplace fluctuation, product availability, extra services, or additional duration of services will be added to the original quote and must also be paid no later than 30 days prior to the event unless otherwise mutually agreed upon.
Last Minute Orders:
Orders placed within 30 days of the event will require payment of the full total cost (100%) to contract us and secure your date. This payment will be 100% non-refundable. An additional fee may be applied to last-minute orders at the discretion of the caterer.
25% of all deposits, with the exception of last minute orders, are non-refundable regardless of how far in advance you cancel our services. Last minute orders are 100% non-refundable.
All orders, with the exception of last minute orders, that are canceled after the final payment has been received, will also forfeit the cost of any expenses incurred by the caterer for the event. The client may request to reschedule their event due to death, illness, natural disasters, venue closure, or other unforeseen circumstances at the discretion of the caterer. Rescheduling is not guaranteed, but if approved by the caterer will incur a $75 rescheduling fee plus any expenses incurred by the caterer for the original date of the event due at the time of rescheduling.
Last minute orders that are canceled after payment is received are 100% non-refundable, but may request to reschedule their event due to death, illness, natural disasters, venue closure, or other unforeseen circumstances at the discretion of the caterer. Rescheduling is not guaranteed, but if approved by the caterer will incur a $75 rescheduling fee plus any expenses incurred by the caterer for the original date of the event due at the time of rescheduling.
For example, if the caterer paid for perishable food for the original date of the event, and the event is rescheduled, the client will have a $75 rescheduling fee plus the cost of the perishable food already purchased added to the overall total for the event.
How to Cancel or Reschedule
To cancel or request to reschedule your order, you must speak directly to the caterer. Do not email, text, direct message, or mail your cancelation or rescheduling request. Your changes are not confirmed until we have contacted you by phone and emailed you an updated invoice to confirm your changes. All fees and expenses incurred by the caterer for the event are due at the time of cancellation or rescheduling.
Order Change Policy
Orders can not be changed 45 days prior to the event, unless approved at the discretion of the caterer.
Last minute orders can not be changed prior to the event, unless approved at the discretion of the caterer.
Prices may be subject to change due to marketplace fluctuation, product availability, extra services, or additional duration of services. Substitutions and additions to your order will reflect price changes on the final invoice. We recommend clients request a new price quote if there are any additions or substitutions being that any approved changes may cause your quoted total to increase.
Damages and Liability
Client’s responsibility is to ensure that the table for setup and any flammable items including our decor material are protected from the heat source of our chafers. If our staff is not hired to be present at client’s event, client will be responsible for unattended chafing dishes and all other YESSUHBMC equipment. YESSUHBMC does not assume or accept any responsibility due to negligence by the client or any attendees of the client’s event that causes any damage as a result. Missing or damaged equipment, serving utensils, and all other YESSUHBMC property will be billed to client at replacement cost. It is the responsibility of the client to ensure that all of YESSUHBMC property is present when the driver arrives to pick it up. Any items not picked up may incur additional charges if the driver has to make an additional trip to client’s location to retrieve the items. Equipment and other items that are not picked up on the same day requires the same responsibility by the client to ensure that equipment and other items are not lost or damaged.